When it comes to special bonus deals from special affiliates like ourselves we have often encountered poker room staff telling customers that our special promotions does not exist even when a promotion has been up and running for several months.
As the highly profitable online poker industry is getting more competitive and standardized, the customer support quality will be improving and a lot of the networks are starting to put more resources into shared support teams.
If you are treated badly by customer support, do not hesitate to put pressure on them. As a paying customer, you should expect great support. If your problem is involving money and not swiftly resolved you should demand a manager. Remember to save all correspondence. An effective means could also be to inform the support staff that you are taking part in several online poker forums and that you will not hesitate to publish your bad experiences there.
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